We want to notify you about an issue affecting all Medicare members who elected to pay plan premiums from their Social Security Administration (SSA) or Railroad Retirement Board (RRB) check. This only affects your Part D Prescription Drug Coverage.
Normally, when members select the payment option to withhold Prescription Plan Premiums from their monthly payment, the SSA/RRB withholds funds from members’ SSA/RRB checks to cover their plan premiums. Unfortunately, due to a system issue, this did not occur for two or more months starting February 1, 2019. This issue affected all insurance carriers. Although the system issue is now fixed, the SSA/RRB cannot retroactively deduct premium payments from members’ checks.
What do you need to do?
Because these members now have past-due accounts, their premium payment method has changed to direct billing, effective February 1, 2019. This means you now need to pay any past-due premium amounts to the insurance carrier directly.
Call with any questions
If you have any questions, please call Member Services by dialing the number on your member ID card.